Membership Terms & Conditions

Effective Date: June 2025

Review Date: Annually

1. Contract Formation & Cooling-off

1.1 This contract is between you and your Home Club. It starts when you accept it either:

Joining In-club, or
Online, by ticking the declaration box.
1.2 If you signed up online and not in-club, you have a 14-day cooling-off period to cancel for any reason—unless you’ve already visited the Club.
Your cooling off period is void as soon as you have used the club.

2. Membership Rights & Eligibility

2.1 You are entitled to the rights and privileges of your chosen membership category, provided:

Your fees are paid on time, and
Your payment method is set up successfully.
2.2 Your membership is personal to yourself and non-transferable or able to be shared.
2.3 To join, you must be at least 16 years old. “Home Clubs” may allow 16- and 17-year-olds to join both online and in-club.
2.4 Cloud Nine operates a women-only facility; we may ask for proof of gender.
2.5 We reserve the right to reject any application without giving reasons.

3. Membership Categories & Changes

3.1 We offer various membership categories. Your choice determines your fees and any facility restrictions.
3.2 You may switch categories by giving 30 days’ written notice unless you’ve opted for a 12 month contract.

4. Fees & Payments

4.1 Joining Fee & Induction

A one-off joining fee covers administration and includes one induction session.

4.2 First Payment

Collected by card at sign-up or by Direct Debit within 5 working days of your application.

4.3 Ongoing Fees

Collected every 4 weeks from your join date (always on a Monday unless a bank holiday).
View upcoming payment dates in your membership profile > receipts.

4.4 Failed Payments

A £10 administration fee applies to any failed Direct Debit or other payment.
If payments remain outstanding after written notice, we may suspend or terminate your membership. You will still owe the value of your contract you agreed to on joining.
You may be offered a reduced fee if you pay online within 7 days of the due date.

5. Freezing Your Membership

5.1 Monthly memberships may be frozen for up to 12 weeks
5.2 A £5 freeze fee applies every 4 weeks.
5.3 After 12 weeks, memberships automatically unfreeze and revert to the standard rate.
5.4 Submit freeze requests at least 5 working days before your payment date.

6. Price Changes

6.1 We may increase membership fees occasionally.
6.2 We will give you at least 1 month’s written notice of any increase, including the new rate and effective date.
6.3 You may cancel your membership under these terms before the increase takes effect.

6.4 The membership rate you chose when you joined is guaranteed for atleast 12 months after joining.

7. Gym Access & App

7.1 Access to the gym is via our mobile app, issued upon joining.
7.2 App access is personal and non-transferable/shareable.
7.3 Sharing your access entitles us to terminate your membership immediately and charge a penalty equal to our current day-pass rate.

8. Member Responsibilities & Rules

8.1 You agree to follow all Club Rules displayed in-club, including opening hours, conduct, and facility use.
8.2 We may update the Rules at any time; we will give advance notice.
8.3 If we waive any breach or delay enforcement, we can still enforce these terms later.

9. Health & Safety

9.1 You must read and comply with all Health and Safety notices displayed in-club.
9.2 Before using the facilities, you must sign a Health Commitment Statement confirming you are fit to exercise.
9.3 If you cannot sign, you must provide a doctor’s note confirming your ability to exercise safely.
9.4 By signing up, you confirm you are in good health and will inform us of any changes that may affect your ability to exercise safely.

10. Gym Closures

10.1 We may need to close all or part of the Club for maintenance, emergencies, or other reasons.

We’ll aim to notify you in advance, unless urgent.
Closures will be scheduled outside peak hours where possible and kept brief.
10.2 No refunds or fee adjustments apply for temporary closures.

11. Personal Training

11.1 Personal Training is arranged directly with freelance trainers, not with Cloud Nine.
11.2 We are not liable for fees paid to trainers or any related disputes—resolve these directly with your trainer.

12. Pre-sale Introductory Offers

12.1 Where applicable, pre-sale membership offers are valid for a maximum of 3 months after the Club opening date.
12.2 After 3 months, introductory prices automatically increase to the standard membership fee.

12.3 Any promotional offers for half price membership for a period of time will also automatically increase the price at the end of the offer period.

13. Zero Tolerance Policy

13.1 The Club has a zero tolerance policy on the use, sale, or purchase of illegal drugs or non-prescription steroids on the premises.
13.2 We reserve the right to eject, terminate, and ban any member or guest contravening this policy.

14. Data Protection

14.1 We process your personal data in accordance with our Privacy Policy and the Data Protection Act 2018.
14.2 You can download the Privacy Policy from our website.

15. Consumer Rights

15.1 Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 or other consumer protection laws.
15.2 For services not performed with reasonable care or faulty materials, you may have the right to a remedy.
15.3 Advice is available from your local Citizens' Advice Bureau or Trading Standards office.

16. Termination by the Club

16.1 We may terminate this agreement immediately if you:

Seriously or repeatedly breach these terms or Club Rules (and fail to remedy within 7 days of notice),
Fail to pay any amount due within 30 days after written notice,
Provide false information that affected our decision to grant membership, or
Engage in illegal or unacceptable behaviour.
16.2 On such termination, you will still be liable for the cost of the remainder of your contract value.

17. Governing Law

17.1 This agreement is governed by English law.

Cancelling Your Membership

1. Commitment Periods

1.1 Rolling Contracts: A 1-month Commitment Period (For example, if you join on 10th June 2025 then your Commitment Period will end on 9th July 2025. After this, membership continues monthly until you cancel.
1.2 12 month Contracts: You cant cancel the membership until after 12 payments have been made. After 12 months, membership continues monthly unless cancelled via email.
1.3 Prepaid Memberships: End automatically when the Commitment Period expires.

2. Notice to Cancel

2.1 To cancel after your Commitment Period, give 30 days’ written notice by emailing tonbridge@cloudninegym.co.uk.
2.2 Notice served on a payment date takes effect 30 days from that date.

3. Early Cancellation of contracts for Special Reasons

You may cancel before the Commitment Period ends for the following reasons, with supporting proof:

Relocation: New permanent address is over 15 miles from the Club.
Illness or Injury: Doctor’s note confirming you cannot exercise for 3 months or more.
Redundancy: Proof of redundancy or loss of livelihood.
Pregnancy: Confirmation of pregnancy.
Early cancellations take effect once we receive and verify your proof. You will also be liable for the savings made by paying the 12 month contract rate instead of monthly rolling membership rate.

4. Non-payment

4.1 Stopping payments alone does not cancel your membership—you must give notice via email in line with the terms set out above.
4.2 Unpaid fees may be referred to a debt collection agency, and additional charges may apply.